Refund Policy

Refund Eligibility

We strive to provide quality services and customer satisfaction. Refunds may be available under the following circumstances:

• Service cancellation made at least 24 hours before scheduled service
• Service not performed due to our inability to complete the work
• Service quality issues that we are unable to resolve
• Duplicate payments or billing errors

Refund Process

To request a refund:

1. Contact us within 7 days of the service date or payment
2. Provide your booking reference number and reason for refund
3. We will review your request within 5 business days
4. If approved, refunds will be processed to the original payment method within 10-14 business days

Non-Refundable Items

The following are generally not eligible for refund:

• Services already completed to satisfaction
• Cancellations made less than 24 hours before service (may be subject to cancellation fee)
• Materials or parts already purchased specifically for your project
• Services where customer provided incorrect information affecting service delivery

Partial Refunds

In some cases, partial refunds may be issued if:

• Only part of the scheduled service was completed
• Customer requests cancellation after work has begun
• Materials were used but service was not completed

Deposit Refunds

Deposits are generally non-refundable unless cancellation is made at least 24 hours in advance or service cannot be performed due to circumstances beyond your control. In cases where we are unable to perform the service, deposits will be fully refunded.

Contact Us

For refund requests or questions about this policy, please contact us at:

Email: info@brunnerandson.com
Location: Elkhorn, NE 68022
Please include your booking reference number in your email.